Implementing a Patient- and Family-Centric Pediatric Service Model at Family Care Medical Center (FCMC), Ras Al Khaimah, UAE
Bechra El Zoabi,
Jamil Itani,
Maha Al Malki,
Sheeba Baby Abraham Babykutty,
Claudine Daoa Garcia,
Evangeline Palos Fontanilla
Family Care Medical Center (FCMC) has established itself as a pioneer in advancing pediatric
healthcare through the implementation of a patient- and family-centric model in Ras Al Khaimah, UAE.
This paper outlines the underlying rationale, phased deployment strategy, and preliminary outcomes
of this transformative initiative. By combining structured daily house-call follow-ups with evidence-informed
health education delivered via social media platforms, FCMC has significantly enhanced
continuity of care, caregiver engagement, and patient satisfaction in the outpatient setting. The approach
exemplifies how digital innovation and personalized care can converge to fill systemic gaps and elevate
the standard of pediatric services in community-based healthcare.
